FAQs - Shipping/Shipping Delays

USPS/Designated Company Shipping Delays

Shipping Delays

Important Update Regarding JMONIQUE BOUTIQUE Authenticate Order Processing

Due to increased volume, our authentication processing times have extended beyond the normal 1-2 business days. Please allow up to 9-10 business days from when we receive your shipment to verify your order.

 

While USPS/designated shipping company may be facing strain during these unprecedented times, relationship with the shipping provider remains strong as we continue to offer our sellers simple shipping solutions through JMONIQUE BOUTIQUE.  As we continue to monitor this ever-changing situation, we want to address some of the questions you may have, particularly around our shipping policies and protections for both buyers and sellers.

FAQs

How can I stay updated on this situation?
To follow any updates from JMONIQUE BOUTIQUE regarding USPS/designated shipping company delays or any other issues that may impact your JMONIQUE BOUTIQUE experience, simply visit status.jmoniqueboutique.com.

How can I check if my order has been impacted?
Your order may be impacted if tracking for the order shows, “In Transit, Arriving Late.” 

If there has never been any tracking information for your purchase, we kindly ask you to wait up to 7 days from the date of purchase as we offer sellers this window of time to ship your order with USPS/designated shipping company. As soon as tracking for your order begins, we will provide you with an update. 

We suggest checking the status of your order with the seller by leaving them a comment on the listing page. When leaving a comment, tag your seller by entering the @ symbol before their username (e.g., @username) so that they can receive a notification of the comment.


If you are a seller and there are no tracking updates for your sale after you’ve shipped your order, click status.jmoniqueboutique.com.


I haven’t received any new tracking updates for my order, what can I do? 
In the event that tracking stops and there are no additional updates 10 days from the last tracking update, please contact support@JMONIQUEBOUTIQUE.com. Rest assured, we have a solution in place in the event that there are no further tracking updates.

In most cases, tracking may stop for a few days due to a minor delay, but will typically continue to update as the package is en route to its destination.


Why is there no tracking information for my sale?
USPS/designated shipping company can take some time to scan packages into their mail stream and update the tracking information. We ask that you allow 5 business days from the time the package was dropped off at your local post office/mail box/designated shipping company for the tracking information to update. 

If tracking information for your order has not updated after 5 business days from initial drop off/pickup, you can let us know directly through the order page:

In the app:

  1. Go to your Account Tab (@username)
  2. Select My Sales
  3. Select the order
  4. Select Problems/Order Inquiry
  5. Select Shipped, but Not Tracking
  6. Submit your report


On the web:

  1. Select your profile picture at the top-right of the page
  2. Select My Sales
  3. Select the order
  4. Select Problems/Order Inquiry
  5. Select Shipped, but Not Tracking
  6. Submit your report


Once your report is submitted, we’ll be in touch with next steps! 
 

To avoid any cancellation mishaps with your buyer, we suggest letting them know of delays by leaving them a comment on the listing page. When leaving a comment, tag your buyer by entering the @ symbol before their username (e.g. @username) so that they can receive a notification of the comment.

 
 

As a seller, will this hurt my average ship time?
A seller’s average ship time is the amount of time it takes our sellers to drop off an item with USPS/designated shipping company. As long as the package is scanned by USPS/designated shipping company at the time of drop-off, your average ship time should not be impacted.

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JMONIQUE BOUTIQUE Info on COVID-19

As we monitor this rapidly-changing situation, we want to address some of the questions you may have, particularly around the safety of shipping and receiving packages and steps we are taking to protect the community.

 

 







 

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How long does the return process take?

A return request can typically take our team 5-7 business days to process. Please note that the length of time to review a case can vary depending on the proof we have on hand, as well as the response time it takes for a buyer or a seller to get back to us. 

Once a case has been submitted, JMONIQUE BOUTIQUE will work with both parties to facilitate the return. In order to speed up the process, we ask that both parties provide clear evidence of their claim. Aside from full pictures of the item received, the evidence we typically ask for includes, but is not limited to:

  • Damage Claim: Clear, crisp photos of the problem area(s) in bright or natural lighting. 
  • Color of item is misrepresented: Clear photos in natural lighting is the best way to showcase the true color of an item. 
  • Authenticity claim: Include photos showing tags/serial numbers and details such as hardware and stitching.
  • Broken item: Clear images of the item, its damage, and the packaging.
  • Wrong item received: Clear image of the item received as well as images of shipping labels and packaging.


When we have proof that the item was misrepresented, we will send the buyer a prepaid return label and have them ship the item back to the seller. Once the order is delivered back to the seller, we will begin to process the buyer’s refund for the full amount they paid, including shipping and taxes that were charged for the purchase.

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How to cancel an accidental purchase

  • Shipped orders cannot be cancelled.
  • Orders placed through an offer are final sale and cannot be cancelled as an accidental purchase. 


You can cancel an unshipped order placed through Buy Now within 3 hours of the order being placed.

To cancel an accidental purchase:

  1. In the app, select the Account Tab (@username), or on the web, select your profile picture at the top-right of the page.
  2. Select My Purchases
  3. Select the order.
  4. Select Problems/Order Inquiry.
  5. Select Accidental Purchase
  6. Select Yes, cancel.

 

 

     



    Start your closet 

    List an item for sale in less than 60 seconds through your app or on the web. Please note, we require that users have recently logged into the app in order to begin listing on the web.

     

    1. , select Share to Party.



    Explore Posh Markets

    Browse different Markets—there’s something for everyone on Poshmark!

     

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    How to list

    Here are a few things to keep in mind when creating a listing:

    • Have multiple quantities of the same item to sell? Select Quantity > Multiple / Multi Item.
    • Looking to list an international size? Under Size, select the flag in the upper right-hand corner to find other size sets to choose from.
    • Selling a group of items as one listing? Select Quantity > One / Single Item.
    • Want to create a new listing off of an existing listing you’ve created? Select Copy Listing on the Edit Listing page.
    • Want to save your listing as a draft? Use our Draft tool.


    To list on JMONIQUE BOUTIQUE:

    In the app

    1. Select Sell at the bottom of the screen
    2. Take or upload up to 5 photos of the item
    3. Fill in the required information:
    • Title
    • Description
    • Category
    • Size
    • Original Price
    • Listing Price
    • Size 
    1. Tap Next
    2. Tap List


    On the web

    1. Select Sell on JMONIQUE BOUTIQUE at the top right corner of the screen
    2. Drag your photo into the dotted box on the screen or select Upload Photos. You can add multiple images at a time
    3. Fill in the required information:
    • Title
    • Description 
    • Category
    • Size
    • Original Price
    • Listing Price
    1. Select Update
    2. Select List This Item

     

    We require that users have recently logged into the app in order to list on the web. 


     

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    How to submit an exemption certificate

    NO EXCEPTIONS for JMB.

    JMONIQUE BOUTIQUE is responsible for collecting and remitting sales tax, as applicable, per state laws and local tax laws or where JMONIQUE BOUTIQUE is otherwise obligated to do so. If you have an exemption and would like to submit your certificate for review, you may do so here. Please allow 2-4 business days for our team to review your request.  

    In order to verify exemption details, submission attachments must meet the following requirements:

    • Files cannot be larger than 5MB.
    • Documentation must be clear and legible.
    • Documentation must be in pdf, png, jpeg, or jpg format.

    Read Article

    How to upgrade a shipping label if a package weighs over 5 pounds

    If your package is over 5 pounds, you will need to generate a new shipping label. Per the table below, labels for packages over 5 pounds will incur a label upgrade fee, which will be deducted from the seller’s earnings/ credits. 

     

    To get an overweight label: 

    In the app

    1. Go to your Account Tab (@username)
    2. Select My Sales and select the relevant order
    3. Select Need New Shipping Label
    4. From the menu, select Need Heavier Weight Label

     

    On the web

    1. Select your profile picture at the top right of the page
    2. Select My Sales and select the relevant order
    3. Select New Shipping Label
    4. From the dropdown menu, select Need Heavier Weight Label

     

    Please make sure you select the total weight of your package so that a shipping label with the correct weight can be generated and sent to you.

     

    Package Weight

    Label upgrade fee for Sellers

    Up to 5 pounds

    5.00

    6 pounds

    $6.50

    7 pounds

    $9.00

    8 pounds

    $13.50

    9 pounds

    $18.00

    10 pounds

    $22.50


    If this is a Wholesale Market order, you can print multiple labels to help reduce the weight.  Learn more here
     

    The total maximum weight our labels support is 10 lbs. Please do not list anything over 10 lbs.

     

    Read Article

    I can't find my pre-paid shipping label in my email. What do I do?

    We recommend that you first double check that we have your correct email address. 

    To view or edit your email address:

    In the app

    1. Select your Account Tab (@username). 
    2. Select My Profile.
    3. Select Account Info. 

     

    On the web

    1. Select your profile picture in the top-right corner.
    2. Select Account Settings.
    3. On the left-side menu, select Account Info.


    After confirming or changing your email address, please re-send a shipping label to yourself. 

    To resend a shipping label:

    1. Go to My Sales. 
    2. Select your order. 
    3. Select Download Shipping Label.


    If you’re still not receiving your shipping label, contact JMONIQUE BOUTIQUE Support.

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    JMONIQUE BOUTIQUE Security Notice

    JMONIQUE BOUTIQUE Security Notice FAQ

    Regardless, as a general best practice, we recommend that our users:

    • Do not share personal login information with others
    • Be aware that JMONIQUE BOUTIQUE would not ask for personal information such as your login information or password in email communications. If an email you received asks you for this information, the email was not sent by JMONIQUE BOUTIQUE and may be an attempt to steal your personal data.
    • Use “strong” passwords for all accounts/websites
    • Do not use the same password for multiple sites


    What security measures does JMONIQUE BOUTIQUE take to protect my information?
    We remain committed to providing a safe, secure shopping experience for our community. We protect our community by following industry-wide security best practices, including features such as:

    • Two-factor authentication: Whenever you change your password, email, or redemption details, JMONIQUE BOUTIQUE will text or email you a verification code to confirm that you are the one requesting this change, making it extremely difficult for unauthorized individuals to use your account to purchase items or withdraw funds. 
    • Extensive security reviews: JMONIQUE BOUTIQUE monitors and tests for potential security vulnerabilities using both internal tools as well as third-party services.
    • Strong one-way encrypted passwords: JMONIQUE BOUTIQUE uses bcrypt, a leading password hashing function, to one-way encrypt our passwords which are salted uniquely per user, making it nearly impossible to use these passwords to access an account.


    I still have more questions, what can I do?
    Your trust is extremely important to us and our support team is here to answer any additional questions. Please contact support@jmoniqueboutique.com for further assistance.

     

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    What are JMONIQUE BOUTIQUE Markets?

    JMONIQUE BOUTIQUE Markets are an easy way to connect, shop and sell by your interests!

    To switch between JMONIQUE BOUTIQUE Markets, select the menu at the top left of a page. Markets currently include:
     

    All Market

    Includes items from all departments across all categories.

    Women Market

    Includes items from the Women's department.

    Men Market

    Includes items from the Men's department.

    Kids Market

    Includes items from the Kids' department.

    Beauty & Wellness Market

    Includes beauty & wellness products within the Womens, Men's, and Kid's departments. Please refer to our Beauty & Wellness category list here.

     

     

     

     

    Home Market


    Includes all items found under home.
     

    Luxury Market

    Includes clothing, bags, shoes, accessories, and jewelry that are over $100. Please refer to our Luxury Brand list for included brands.

    Pets Market

    Not offered 

    Plus Size Market

    Includes women's clothing, sizes 14/XXL and up.

     

     

     

    Check out our prohibited items policy for items that JMONIQUE BOUTIQUE does not currently permit within our Markets.
     

    • Items need to fit the Market requirements in order for our system to filter a listing into a specific Market. 
    • Markets cannot be manually selected at the time the listing is created.

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    What are the fees for selling on JMONIQUE BOUTIQUE?

    Our fees are very simple and straightforward. For all sales under $15, JMONIQUE BOUTIQUE takes a flat commission of $2.95. You keep the rest. For sales of $15 or more, you keep 80% of your sale and JMONIQUE BOUTIQUE's commission is 20%. Once your sale has been delivered and received by your buyer, the earnings from your sale are yours. You can spend your earnings within the app or withdraw your money as cash whenever you like.  Shipping charges are included in total sales.  Each sell will incur a shipping charge of $7.95 and only include 1 item.  **Only very light weight jewelry can include up to 3-5 items, not to exceed 3 lbs.  Maximum weight per shipment is 10 lbs (1 item per shipment, except **).

    Any overweight costs are paid by the seller.


    We at JMONIQUE BOUTIQUE like simplicity. Unlike other places, there is no nickel and diming - we handle the financial transaction for you (including paying credit card fees), provide you with a pre-paid, pre-addressed shipping label, and we will serve as your customer support team for your sale. In other words, we provide a simple end-to-end platform for selling!

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    What are the shipping rates on JMONIQUE BOUTIQUE?

    JMONIQUE BOUTIQUE provides a flat rate of $7.95 for shipping on all orders. This shipping fee is paid for by the buyer.

    Most all orders are shipped using United States Postal Service 1-3 day Priority Mail/designated shipping company with unspecified delivery commitment. Please keep in mind that unforeseen issues may arise within USPS/designated shipping company that can cause shipments to be delayed for up to 2 weeks.
     

    Read Article (JMONIQUE BOUTIQUE does not support the Electronics Market)

    What can I find in the Electronics Market? (At this time, we DO NOT support)

     

    Read Article

    What can I find in the Home Market?

    The Home Market includes the following supported categories and subcategories: 
     


    Accents
    Picture Frames
    Small Vases (under 5 lbs)


    Art – dimensions under 12” X 12” X12” (all below do not exceed 10 lbs)
    Ceramics (under 5 lbs) – buyer responsible if broken
    Drawing & Illustrations
    Painting
    Photography
    Posters



    Check out our supported items policy for more information on what you can sell on JMONIQUE BOUTIQUE. 

    Read Article

    What is a JMONIQUE BOUTIQUE Party? Not supported.

     

    Read Article

    What is JMONIQUE BOUTIQUE Remit?

    JMONIQUE BOUTIQUE Remit is our hassle-free service that automatically calculates, collects, and remits state and local sales tax, as applicable, on your behalf on a regular basis.

    States and dates where JMONIQUE BOUTIQUE has started collecting and remitting sales tax are:
     

    State*

    Date

    1.     Alabama

    May 1, 2022

    2.     Alaska

    May 1, 2022

    3.     Arizona

    May 1, 2022

    4.     Arkansas

    May 1, 2022

    5.     California

    May 1, 2022

    6.     Colorado

    May 1, 2022

    7.     Connecticut

    May 1, 2022

    8.     District of Columbia

    May 1, 2022

    9.     Florida

    May 1, 2022

    10.  Georgia

    May 1, 2022

    May 1, 2022

    12.  Hawaii

    May 1, 2022

    13.  Idaho

    May 1, 2022

    14.  Illinois

    May 1, 2022

    15.  Indiana

    May 1, 2022

    16.  Iowa

    May 1, 2022

    17.  Kansas

    May 1, 2022

    18.  Kentucky

    May 1, 2022

    19.  Louisiana

    May 1, 2022

    20.  Maine

    May 1, 2022

    21.  Maryland

    May 1, 2022

    22.  Massachusetts

    May 1, 2022

    23.  Michigan

    May 1, 2022

    24.  Minnesota

    May 1, 2022

    25.  Mississippi

    May 1, 2022

    26.  Nebraska

    May 1, 2022

    27.  Nevada

    May 1, 2022

    28.  New Jersey

    May 1, 2022

    29.  New Mexico

    May 1, 2022

    30.  New York

    May 1, 2022

    31.  North Carolina

    May 1, 2022

    32.  North Dakota

    May 1, 2022

    33.  Ohio

    May 1, 2022

    34.  Oklahoma

    May 1, 2022

    35.  Pennsylvania

    May 1, 2022

    36.  Puerto Rico

    May 1, 2022

    37.  Rhode Island

    May 1, 2022

    38.  South Carolina

    May 1, 2022

    39.  South Dakota

    May 1, 2022

    40.  Tennessee

    May 1, 2022

    41.  Texas

    May 1, 2022

    42.  Utah

    May 1, 2022

    43.  Vermont

    May 1, 2022

    44.  Virginia

    May 1, 2022

    45.  Washington

    May 1, 2022

    46.  West Virginia

    May 1, 2022

    47.  Wisconsin

    May 1, 2022

    48.  Wyoming

    May 1, 2022

     

    * JMONIQUE BOUTIQUE collected and remitted sales tax in the following states and territories from April 1 to August 21, 2019:

    • Alaska
    • American Samoa
    • Florida
    • Georgia
    • Guam
    • Hawaii
    • Illinois
    • Kansas
    • Missouri
    • Northern Marianas Islands
    • Puerto Rico
    • Tennessee
    • US Virgin Islands
    • Utah

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    What is JMONIQUE BOUTIQUE's Return Policy?

    For US only: Important Update Regarding JMONIQUE BOUTIQUE Authenticate Order Processing 

    Due to increased volume, our authentication processing times have extended beyond the normal 1-2 business days. Please allow up to 9-10 business days from when we receive your shipment to verify your order.

     

    All sales are final on JMONIQUE BOUTIQUE. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. A buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. 
     

    Returns are not currently offered for:

    • Fit Issues
    • No longer want the item
    • Delayed delivery

     

    If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. When a case is opened, the buyer is asked to upload photos and offer details of the item. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund.

    To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. We encourage buyers to review the listing photos, description, and item condition, and if you have any questions, please ask the seller for additional details, measurements, or photos. Sellers are usually more than happy to provide additional information.

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    What is JMONIQUE BOUTIQUE?

    JMONIQUE BOUTIQUE is a marketplace for women's, kids' and men's fashion and accessories, new personal care products, select home goods. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, JMONIQUE BOUTIQUE makes buying and selling simple, social, and sustainable. . 

    We strive to keep an open and trusted environment for our community. You can read our Community Guidelines here.

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    What items incur sales tax?

    JMONIQUE BOUTIQUE is responsible for collecting and remitting sales tax, as applicable, per state and local tax laws or where JMONIQUE BOUTIQUE is otherwise obligated to do so.

     

    Items that may be taxed include, but are not limited to:
     

    • Used items
    • Boutique items
    • Wholesale items

     

    Sales tax is generally imposed on all sales of tangible personal property (e.g., clothing, shoes, accessories) regardless of whether the property being sold is new or used. Sales tax may be applicable to used items purchased on JMONIQUE BOUTIQUE because the item is being purchased/sold in a different transaction. There is generally not an exemption for the sale of used items. 

    Read Article

    What should I do if someone asks me to take a transaction offline?

    Purchasing or selling an item listed on JMONIQUE BOUTIQUE using any means other than JMONIQUE BOUTIQUE checkout is considered an offline transaction and is prohibited.

    When payment for the full value of the item is not exchanged through JMONIQUE BOUTIQUE, we cannot guarantee that both parties will ship and complete the transaction as promised. If we don't process payment, we aren't able to refund the buyer if something goes wrong. For example, if the seller never ships your order or the order you receive is not as described in the listing), our JMONIQUE BOUTIQUE Protect policy will be void and we will not be able to offer a proper solution. Members who take transactions offline may have their future buying and selling privileges restricted on JMONIQUE BOUTIQUE. If you are approached to take a transaction offline, please contact JMONIQUE BOUTIQUE Support immediately.

    Read Article

    What should I do when I receive my order?

    Once your order is delivered, carefully look it over to ensure no issues.


    If your order is as described
    If everything is okay with your order, accept the order so that we can release your payment to the seller. 
     

    To accept your order:

    1. Go to My Purchases.
    2. Select the order you purchased.
    3. Select Accept to release the funds.



    If your order is not as described
    Please notify us within 3 days of delivery by opening a case with us through your account. 

    To file a return:

    In the app

    1. Select your Account Tab (@username).
    2. Go to My Purchases. 
    3. Select your order. 
    4. Select Problems/Order Inquiry. 
    5. Select Order Not as Described and follow the prompt. 


    On the web

    1. Select your profile picture at the top-right of the page. 
    2. Select My Purchases.
    3. Select your order. 
    4. Select Problems/Order Inquiry. 
    5. Select Orders Not as Described and follow the prompt.


    You will be asked to add a few photos of the problem area(s) as proof and enter a description of the problem. To ensure that your case is resolved quickly, we kindly ask that the photos you submit clearly show the area(s) that are not as described in the listing.
     

    • JMONIQUE BOUTIQUE will automatically release payment to the seller if the order is not marked as received or a return request is not filed within 3 days after delivery. 
    • Once the funds are released to the seller, all sales are final and no refunds will be provided.

    Read Article

    What will help my listing sell faster?

    Sell your items quickly by following these helpful tips:

    • Use great lighting when taking pictures! Buyers want to clearly see the item.
    • Create a beautiful covershot photo by modeling and/or styling the item.
    • Carefully review your item while listing and include additional photos showing any damage, excessive wear, or stains.
    • Write a thorough description for your listing by including the item's condition, color, size, material, measurements, and any wear or damage.
    • Share your listing with followers or friends on JMONIQUE BOUTIQUE or through Instagram, Pinterest, Facebook, Twitter, Tumblr, email or SMS easily through the app.

    Read Article

    When do I get paid for a shipped order?

    After the buyer receives the item, we release the money to your JMONIQUE BOUTIQUE account within 3 days of delivery. You can withdraw the money via direct deposit to your bank account or request a check.

    Learn how to redeem your earnings here
     

    Orders must be shipped using the prepaid shipping label sent to your email address linked to your JMONIQUE BOUTIQUE account.

    Read Article

    Where does JMONIQUE BOUTIQUE ship?

    We allow shipment within the United States and its territories.


    Shipping to an international address

    We do not support international shipping outside of the United States and its territories.


    Shipping to APO or Military addresses

    Unfortunately, our shipping label provider does not support shipping to APO or military addresses.


    Shipping to PO Boxes (only USPS) – other designated shipping companies require physical address

    We do support shipping to PO boxes. If you have a PO box address, simply enter it as you would a normal address. 


    To add or change your address:

    In the app

    1. Go to your Account Tab (@username)
    2. Select My Addresses
    3. Beside your current address, select Change

    Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.

    1. Select Edit to edit an address or select Add Address to enter a new address
    2. Select Done

     

    On the web

    1. Select your profile picture at the top-right of the page
    2. Select Account Settings
    3. From the left-hand menu, select My Addresses 
    4. Select Change 

    Note: If there are no addresses on file, select Add Address.

    1. Select Edit to edit an address or select Add Address to enter a new address 
    2. Select Done

     

    • You may have to enter a Verification Code. Your verification code is sent to your default verification method.
    • For shipped orders, please reach out to your postal service directly so they can forward the package to your new address.

    Read Article;  ALL SALES are FINAL

    FINAL SALE:

    • Sale Category or items discounted 30% or greater
    • BOGO, Mystery Bags, Doorbusters, etc.
    • Face Masks
    • Gift Cards
    • Hats or Hair Accessories
    • Intimates, Tights or Hosiery
    • Jewelry
    • Personalized or Custom made-to-order items
    • Swimwear missing, unattached sanitary liner
    • **Items returned in poor condition will be sent back to the customer as Final Sale.

     

    Important Update Regarding JMONIQUE BOUTIQUE Authenticate Order Processing

    Due to increased volume, our authentication processing times have extended beyond the normal 1-2 business days. Please allow up to 9-10 business days from when we receive your shipment to verify your order.

     

    While USPS/designated shipping company may be facing strain during these unprecedented times, relationship with the shipping provider remains strong as we continue to offer our sellers simple shipping solutions through JMONIQUE BOUTIQUE. As we continue to monitor this ever-changing situation, we want to address some of the questions you may have, particularly around our shipping policies and protections for both buyers and sellers.

    FAQs

    How can I stay updated on this situation?
    To follow any updates from JMONIQUE BOUTIQUE regarding USPS delays or any other issues that may impact your JMONIQUE BOUTIQUE experience, simply visit status.jmoniqueboutique.com


    How can I check if my order has been impacted?
    Your order may be impacted if tracking for the order shows, “In Transit, Arriving Late.” 

    If there has never been any tracking information for your purchase, we kindly ask you to wait up to 7 days from the date of purchase as we offer sellers this window of time to ship your order with USPS. As soon as tracking for your order begins, we will provide you with an update. 

    We suggest checking the status of your order with the seller by leaving them a comment on the listing page. When leaving a comment, tag your seller by entering the @ symbol before their username (e.g., @username) so that they can receive a notification of the comment. 

    If you are a seller and there are no tracking updates for your sale after you’ve shipped your order, contact USPS or respective shipping company directly.


    I haven’t received any new tracking updates for my order, what can I do? 
    In the event that tracking stops and there are no additional updates 10 days from the last tracking update, please contact support@JMONIQUEBOUTIQUE.com. Rest assured, we have a solution in place in the event that there are no further tracking updates.

    In most cases, tracking may stop for a few days due to a minor delay, but will typically continue to update as the package is en route to its destination.


    Why is there no tracking information for my sale?
    USPS/respective designated shipping company can take some time to scan packages into their mail stream and update the tracking information. We ask that you allow 5 business days from the time the package was dropped off at your local post office/mailbox or shipping company for the tracking information to update. 

    If tracking information for your order has not updated after 5 business days from initial drop off/pickup, you can let us know directly through the order page:

    In the app:

    1. Go to your Account Tab (@username)
    2. Select My Sales
    3. Select the order
    4. Select Problems/Order Inquiry
    5. Select Shipped, but Not Tracking
    6. Submit your report


    On the web:

    1. Select your profile picture at the top-right of the page
    2. Select My Sales
    3. Select the order
    4. Select Problems/Order Inquiry
    5. Select Shipped, but Not Tracking
    6. Submit your report


    Once your report is submitted, we’ll be in touch with next steps! 
     

    To avoid any cancellation mishaps with your buyer, we suggest letting them know of delays by leaving them a comment on the listing page. When leaving a comment, tag your buyer by entering the @ symbol before their username (e.g. @username) so that they can receive a notification of the comment.

     
     

    As a seller, will this hurt my average ship time?
    A seller’s average ship time is the amount of time it takes our sellers to drop off an item with USPS/designated shipping company. As long as the package is scanned by USPS/designated shipping company at the time of drop-off, your average ship time should not be impacted.

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    JMONIQUE BOUTIQUE Info on COVID-19

    As we monitor this rapidly-changing situation, we want to address some of the questions you may have, particularly around the safety of shipping and receiving packages and steps we are taking to protect the community./