FAQs - Miscellaneous Information

What is JMONIQUE BOUTIQUE doing to prevent price-gouging on the platform?

Seller's submissions are routed to JMONIQUE BOUTIQUE Customer Service for review and approval.  At that point, the product submission will be denied and returned to seller.  We’re working diligently to ensure that unsupported items such as N95 masks and hand sanitizer/gel are not sold on the platform. If these items are found on JMONIQUE BOUTIQUE, they will be removed by our team and, if necessary, the accounts will be terminated. If you see items like this on the platform, please contact support@jmoniqueboutique.com and we will take immediate action.

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Trading is NOT allowed on JMONIQUE BOUTIQUE.Can I trade on JMONIQUE BOUTIQUE?  NO, NO, NO

Trading is based on an honor system and is difficult for us to support. For this reason, we discourage users from trading on JMONIQUE BOUTIQUE as they are not protected.



Are masks allowed to be sold on JMONIQUE BOUTIQUE?

With the recent recommendation from the CDC on utilizing cloth masks, we want to let you know that non-medical grade fabric masks are allowed on JMonique Boutique. Please note that medical grade masks, such as the N95 masks, remain unsupported on our platform.


SHIPPING & OTHER RESOURCES

What should I do if I can’t make it to the post office/designated shipping company? 
 

For USPS/designated shipping company
If you’re unable to make it to the post office, you can schedule a free home pickup through USPS/designated shipping company. You can also order packaging supplies online, directly from USPS/designated shipping company. The United States Postal Service/designated shipping company is an essential service and will remain open and operational in states or municipalities with “shelter in place” or other social distancing restrictions in place. You can read the USPS/designated shipping company Service Alerts for more details.

For Canada Post
Canada Post continues to operate during this unprecedented situation. If you’re unable to make it to the post office, you can drop off your packages in your closest Canada Post street mailbox. You can also order packaging supplies online, directly from Canada Post.

Regardless, as a general best practice, we recommend that our users:

  • Do not share personal login information with others
  • Be aware that JMONIQUE BOUTIQUE would not ask for personal information such as your login information or password in email communications. If an email you received asks you for this information, the email was not sent by JMONIQUE BOUTIQUE and may be an attempt to steal your personal data.
  • Use “strong” passwords for all accounts/websites
  • Do not use the same password for multiple sites


What security measures does JMONIQUE BOUTIQUE take to protect my information?
We remain committed to providing a safe, secure shopping experience for our community. We protect our community by following industry-wide security best practices, including features such as:

  • Two-factor authentication: Whenever you change your password, email, or redemption details, JMONIQUE BOUTIQUE will text or email you a verification code to confirm that you are the one requesting this change, making it extremely difficult for unauthorized individuals to use your account to purchase items or withdraw funds. 
  • Extensive security reviews: JMONIQUE BOUTIQUE monitors and tests for potential security vulnerabilities using both internal tools as well as third-party services.
  • Strong one-way encrypted passwords: JMONIQUE BOUTIQUE uses bcrypt, a leading password hashing function, to one-way encrypt our passwords which are salted uniquely per user, making it nearly impossible to use these passwords to access an account.


I still have more questions, what can I do?
Your trust is extremely important to us and our support team is here to answer any additional questions. Please contact support@jmoniqueboutique.com for further assistance.

 

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What are JMONIQUE BOUTIQUE Markets?

JMONIQUE BOUTIQUE Markets are an easy way to connect, shop and sell by your interests!

To switch between JMONIQUE BOUTIQUE Markets, select the menu at the top left of a page. Markets currently include:
 

All Market

Includes items from all departments across all categories.

Women Market

Includes items from the Women's department.

Men Market

Includes items from the Men's department.

Kids Market

Includes items from the Kids' department.

Beauty & Wellness Market

Includes beauty & wellness products within the Womens, Men's, and Kid's departments. Please refer to our Beauty & Wellness category list here.

 

 

 

 

Home Market


Includes all items found under home.
 

Luxury Market

Includes clothing, bags, shoes, accessories, and jewelry that are over $100. Please refer to our Luxury Brand list for included brands.

Pets Market

Not offered 

Plus Size Market

Includes women's clothing, sizes 14/XXL and up.

 

 

 

Check out our prohibited items policy for items that JMONIQUE BOUTIQUE does not currently permit within our Markets.
 

  • Items need to fit the Market requirements in order for our system to filter a listing into a specific Market. 
  • Markets cannot be manually selected at the time the listing is created.

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What are the fees for selling on JMONIQUE BOUTIQUE?

Our fees are very simple and straightforward. For all sales under $15, JMONIQUE BOUTIQUE takes a flat commission of $2.95. You keep the rest. For sales of $15 or more, you keep 80% of your sale and JMONIQUE BOUTIQUE's commission is 20%. Once your sale has been delivered and received by your buyer, the earnings from your sale are yours. You can spend your earnings within the app or withdraw your money as cash whenever you like.  Shipping charges are included in total sales.  Each sell will incur a shipping charge of $7.95 and only include 1 item.  **Only very light weight jewelry can include up to 3-5 items, not to exceed 3 lbs.  Maximum weight per shipment is 10 lbs (1 item per shipment, except **).

Any overweight costs are paid by the seller.


We at JMONIQUE BOUTIQUE like simplicity. Unlike other places, there is no nickel and diming - we handle the financial transaction for you (including paying credit card fees), provide you with a pre-paid, pre-addressed shipping label, and we will serve as your customer support team for your sale. In other words, we provide a simple end-to-end platform for selling!

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What are the shipping rates on JMONIQUE BOUTIQUE?

JMONIQUE BOUTIQUE provides a flat rate of $7.95 for shipping on all orders. This shipping fee is paid for by the buyer.

Most all orders are shipped using United States Postal Service 1-3 day Priority Mail/designated shipping company with unspecified delivery commitment. Please keep in mind that unforeseen issues may arise within USPS/designated shipping company that can cause shipments to be delayed for up to 2 weeks.
 

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What can I find in the Electronics Market? (At this time, we DO NOT support)

 

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What can I find in the Home Market?

The Home Market includes the following supported categories and subcategories: 
 


Accents
Picture Frames
Small Vases (under 5 lbs)


Art – dimensions under 12” X 12” X12” (all below do not exceed 10 lbs)
Ceramics (under 5 lbs) – buyer responsible if broken
Drawing & Illustrations
Painting
Photography
Posters



Check out our supported items policy for more information on what you can sell on JMONIQUE BOUTIQUE. 

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What is a JMONIQUE BOUTIQUE Party? Not supported.

 

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What is JMONIQUE BOUTIQUE Remit?

JMONIQUE BOUTIQUE Remit is our hassle-free service that automatically calculates, collects, and remits state and local sales tax, as applicable, on your behalf on a regular basis.

States and dates where JMONIQUE BOUTIQUE has started collecting and remitting sales tax are:
 

State*

Date

1.     Alabama

May 1, 2022

2.     Alaska

May 1, 2022

3.     Arizona

May 1, 2022

4.     Arkansas

May 1, 2022

5.     California

May 1, 2022

6.     Colorado

May 1, 2022

7.     Connecticut

May 1, 2022

8.     District of Columbia

May 1, 2022

9.     Florida

May 1, 2022

10.  Georgia

May 1, 2022

May 1, 2022

12.  Hawaii

May 1, 2022

13.  Idaho

May 1, 2022

14.  Illinois

May 1, 2022

15.  Indiana

May 1, 2022

16.  Iowa

May 1, 2022

17.  Kansas

May 1, 2022

18.  Kentucky

May 1, 2022

19.  Louisiana

May 1, 2022

20.  Maine

May 1, 2022

21.  Maryland

May 1, 2022

22.  Massachusetts

May 1, 2022

23.  Michigan

May 1, 2022

24.  Minnesota

May 1, 2022

25.  Mississippi

May 1, 2022

26.  Nebraska

May 1, 2022

27.  Nevada

May 1, 2022

28.  New Jersey

May 1, 2022

29.  New Mexico

May 1, 2022

30.  New York

May 1, 2022

31.  North Carolina

May 1, 2022

32.  North Dakota

May 1, 2022

33.  Ohio

May 1, 2022

34.  Oklahoma

May 1, 2022

35.  Pennsylvania

May 1, 2022

36.  Puerto Rico

May 1, 2022

37.  Rhode Island

May 1, 2022

38.  South Carolina

May 1, 2022

39.  South Dakota

May 1, 2022

40.  Tennessee

May 1, 2022

41.  Texas

May 1, 2022

42.  Utah

May 1, 2022

43.  Vermont

May 1, 2022

44.  Virginia

May 1, 2022

45.  Washington

May 1, 2022

46.  West Virginia

May 1, 2022

47.  Wisconsin

May 1, 2022

48.  Wyoming

May 1, 2022

 

* JMONIQUE BOUTIQUE collected and remitted sales tax in the following states and territories from April 1 to August 21, 2019:

  • Alaska
  • American Samoa
  • Florida
  • Georgia
  • Guam
  • Hawaii
  • Illinois
  • Kansas
  • Missouri
  • Northern Marianas Islands
  • Puerto Rico
  • Tennessee
  • US Virgin Islands
  • Utah

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What is JMONIQUE BOUTIQUE's Return Policy?

For US only: Important Update Regarding JMONIQUE BOUTIQUE Authenticate Order Processing 

Due to increased volume, our authentication processing times have extended beyond the normal 1-2 business days. Please allow up to 9-10 business days from when we receive your shipment to verify your order.

 

All sales are final on JMONIQUE BOUTIQUE. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. A buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. 
 

Returns are not currently offered for:

  • Fit Issues
  • No longer want the item
  • Delayed delivery

 

If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. When a case is opened, the buyer is asked to upload photos and offer details of the item. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund.

To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. We encourage buyers to review the listing photos, description, and item condition, and if you have any questions, please ask the seller for additional details, measurements, or photos. Sellers are usually more than happy to provide additional information.

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What is JMONIQUE BOUTIQUE?

JMONIQUE BOUTIQUE is a marketplace for women's, kids' and men's fashion and accessories, new personal care products, select home goods. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, JMONIQUE BOUTIQUE makes buying and selling simple, social, and sustainable. . 

We strive to keep an open and trusted environment for our community. You can read our Community Guidelines here.

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What items incur sales tax?

JMONIQUE BOUTIQUE is responsible for collecting and remitting sales tax, as applicable, per state and local tax laws or where JMONIQUE BOUTIQUE is otherwise obligated to do so.

 

Items that may be taxed include, but are not limited to:
 

  • Used items
  • Boutique items
  • Wholesale items

 

Sales tax is generally imposed on all sales of tangible personal property (e.g., clothing, shoes, accessories) regardless of whether the property being sold is new or used. Sales tax may be applicable to used items purchased on JMONIQUE BOUTIQUE because the item is being purchased/sold in a different transaction. There is generally not an exemption for the sale of used items. 

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What should I do if someone asks me to take a transaction offline?

Purchasing or selling an item listed on JMONIQUE BOUTIQUE using any means other than JMONIQUE BOUTIQUE checkout is considered an offline transaction and is prohibited.

When payment for the full value of the item is not exchanged through JMONIQUE BOUTIQUE, we cannot guarantee that both parties will ship and complete the transaction as promised. If we don't process payment, we aren't able to refund the buyer if something goes wrong. For example, if the seller never ships your order or the order you receive is not as described in the listing), our JMONIQUE BOUTIQUE Protect policy will be void and we will not be able to offer a proper solution. Members who take transactions offline may have their future buying and selling privileges restricted on JMONIQUE BOUTIQUE. If you are approached to take a transaction offline, please contact JMONIQUE BOUTIQUE Support immediately.

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