Buyer's Protection - What should I do when I receive my order?
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Can I trust buying and selling on JMONIQUE BOUTIQUE?
We want you to feel secure when buying or selling on JMONIQUE BOUTIQUE!
Buyer’s Protection
You are protected every time you place an order on JMONIQUE BOUTIQUE with JMONIQUE BOUTIQUE Protect. When you purchase an item on JMONIQUE BOUTIQUE, we keep your payment safe until you tell us you've received your order.
If your item does not match the description, please open a case from the app or website within 3 days of delivery, before our system marks the order as received.
To file a return:
- Go to My Purchases (Returns@jmoniqueboutique.com)
- Select the relevant order
- Select Problems/Order Inquiry
- Select Order Not as Described and select a return reason
- Add images that clearly depict the return reason and include a description for the return
- Select Submit
If we find that the order was misrepresented, we will send a prepaid return label to return the item back to the seller and process your refund. If a return request is not submitted within the 3-day window from delivery, we'll assume everything is OK and release your payment to the seller. Once we release payment, all sales are final and no refunds will be available.
What should I do when I receive my order?
Once your order is delivered, carefully look it over to ensure no issues.
If your order is as described
If everything is okay with your order, accept the order so that we can release your payment to the seller.
To accept your order:
- Go to My Purchases.
- Select the order you purchased.
- Select Accept to release the funds.
If your order is not as described
Please notify us within 3 days of delivery by opening a case with us through your account.
To file a return:
In the app
- Select your Account Tab (@username).
- Go to My Purchases.
- Select your order.
- Select Problems/Order Inquiry.
- Select Order Not as Described and follow the prompt.
On the web
- Select your profile picture at the top-right of the page.
- Select My Purchases.
- Select your order.
- Select Problems/Order Inquiry.
- Select Orders Not as Described and follow the prompt.
You will be asked to add a few photos of the problem area(s) as proof and enter a description of the problem. To ensure that your case is resolved quickly, we kindly ask that the photos you submit clearly show the area(s) that are not as described in the listing.
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